Ever thought about trying therapy, but can’t seem to fit it into your packed schedule? You wouldn’t be the first.

Between work commitments, family responsibilities, and everyday life, finding time to travel to a therapist’s practice can feel impossible. This is exactly why online therapy has become such a popular option for so many people in Australia. The Indigo Project offers telehealth services that connect you with therapists who genuinely understand what you’re going through—no commute required.

What is Online Therapy?

Think of online therapy as traditional counselling that comes to you. Using video calls or phone sessions, you connect with a qualified mental health professional from a place that suits you best. Some people prefer their living room sofa. Others might use their bedroom or even sit in their car during a lunch break for privacy.

What makes The Indigo Project different is our focus on proper matching. Rather than assigning you to just any available therapist, we take the time to find someone whose approach and personality align with your needs. You’ll work through the same kinds of issues as in-person therapy—stress, anxiety, relationship problems, work challenges—but on your terms.

The Benefits of Online Therapy

People choose online therapy for plenty of good reasons:

There’s no time wasted travelling back and forth to appointments.
You can book sessions outside standard business hours.
Talking from your own space often feels less intimidating.
Rural and remote residents can access specialised help.
Moving house doesn’t mean starting over with a new therapist.
No bumping into people when you may be feeling a little raw.

Something interesting happens when clients settle into therapy from home. Many find themselves sharing thoughts they might have kept hidden in a traditional office setting. There’s a certain comfort in familiar surroundings that helps people speak more openly.

How to Get Started with Online Therapy in Australia

Starting therapy with The Indigo Project couldn’t be simpler:

Complete a short questionnaire about your needs and preferences.
Their matchmakers find you a suitable therapist.
Choose an appointment time that works for you.
Set up a quiet, private spot for your session.

One thing that sets us apart is our ‘Perfect Match Promise.’ If you don’t feel a connection with your therapist after the first or second session, we’ll match you with someone else and give you a free session. That takes some of the pressure off finding the right fit.

What to Expect During Your First Online Therapy Session

First sessions can make anyone nervous. Typically, your therapist will:

Ask what prompted you to seek therapy now.
Get some background about your life and current situation.
Discuss your hopes and goals for therapy.
Share a bit about how they approach treatment.

Don’t worry if you stumble over words, tear up, or need a moment of quiet. Therapists expect this—they know first sessions aren’t always smooth sailing. They’re just trying to get to know you and figure out how best to help.

Medicare and Online Therapy in Australia

There is a cost for online therapy, but Medicare can ease the burden. The Indigo Project accepts Mental Health Care Plans, which provide rebates for sessions with eligible psychologists.

Here’s how to use Medicare benefits:

Book an appointment with your GP.
Explain your mental health concerns.
Ask for a Mental Health Treatment Plan.
Get a referral to a psychologist.

Let The Indigo Project know about your plan when booking.

Technology Requirements for Online Therapy

You probably already have everything you need:

A smartphone, tablet, or computer.
A good, solid internet connection.
A private space.
Headphones (optional but helpful for privacy).

The technology side isn’t complicated. The Indigo Project uses platforms designed to be easy to use—if you can make a video call to family or friends, you can handle online therapy.

Is Online Therapy Right for You?

Online therapy tends to work well for people who:

Struggle to find time for traditional appointments.
Get stressed by commuting or traffic.
Live in areas with few local mental health services.
Feel safer discussing personal matters in their own space.

That said, some people genuinely prefer having a separate physical space for therapy. Neither option is inherently better—it’s about what works for your specific situation.

The Indigo Project stands out because we focus on making mental health support accessible and relatable. Our therapists speak like real people, not textbooks, avoiding unnecessary jargon that can create distance.

Ready to explore your options? Get Matched to an Indigo therapist today. Often, the hardest part is making that first contact—but it might just be the best thing you do for yourself this year.