Looking for a therapist can feel like a big step, especially when you’re doing it online. With so many options out there, how do you know who’s right for you? It’s not just about finding someone with the right qualifications—it’s about choosing a therapist who feels like a good fit. Someone who gets you.

So, where do you start? Let’s go through the key things to consider.

What Makes a Good Online Therapist?

Therapists aren’t one-size-fits-all. What works for one person might not feel right for another. The most important thing is feeling safe, supported, and comfortable enough to be open. Here’s what to look for.

1. Qualifications Matter (But So Does Experience)

Therapists in Australia come from different professional backgrounds, each offering something unique:

Psychologists: Focus on diagnosing and treating mental health conditions with evidence-based techniques.
Counsellors: Help with emotional challenges, personal growth, and general well-being.
Social Workers: Support clients dealing with complex life circumstances, often taking a holistic approach.

2. Therapy Style: What Works for You?

Not every therapist approaches things the same way. Some are more structured, using practical tools and goal-setting. Others take a reflective, open-ended approach. Common therapy styles include:

Cognitive Behavioural Therapy (CBT): Helps change negative thought patterns.
Acceptance and Commitment Therapy (ACT): Uses mindfulness and values-based strategies.
Dialectical Behaviour Therapy (DBT): Focuses on emotional regulation and relationships.
Eye Movement Desensitisation and Reprocessing (EMDR): Often used for trauma.

Think of these as parts of your therapist’s toolkit – they will determine what is best suited to the areas you’re looking to work on, and employ the modalities (types of therapy) they think will get you the best results.

3. Personality and Communication Style

Therapy isn’t just about getting professional advice—it’s about feeling understood. Some therapists are warm and nurturing. Others are more direct and solution-focused. Ask yourself:

Do you want a therapist who listens and lets you lead the conversation?
Would you prefer someone who challenges your thinking?
Do you feel comfortable opening up, or does the interaction feel awkward?
Are you looking for structured tools and strategies? Or are you looking to feel “held”?

At The Indigo Project, if you don’t click with your therapist in the first or second session, we will re-match you and cover the cost of your next appointment.

4. Accessibility and Scheduling

One of the biggest advantages of online therapy is flexibility. But availability still matters.

Do they offer sessions at times that suit your schedule?
Is their availability consistent, or will you be waiting weeks for an appointment?

At The Indigo Project, we manage two separate calendars – one for existing clients and one for new clients. This ensures that our existing clients have regular slots reserved for them, to ensure you receive continuity of care.

5. Privacy and Security

If privacy is a concern—especially in small communities or shared living spaces—online therapy can provide an extra layer of discretion. No waiting rooms, no awkward run-ins, just professional support on your terms.

Is Online Therapy as Effective as In-Person Therapy?

People often wonder if online therapy is as effective as traditional face-to-face sessions. Research shows that for many conditions—including anxiety, depression, and PTSD—virtual therapy works just as well.

The real keys to success?

Consistency.
Feeling comfortable with your therapist.
Sticking with the process.

If those things are in place, therapy can be just as effective online as in a physical office.

Getting Started with Online Therapy

Once you’ve found a therapist who seems like a good fit, getting started is simple.

Book a session, find a quiet, comfortable space, and give yourself time to adjust to the process. The first session might feel a little unfamiliar, and that’s okay. Therapy is a journey, and it takes time to build momentum.

At The Indigo Project, sessions are designed to be approachable and engaging, not clinical or intimidating. The focus is on creating a space where you feel seen, heard, and supported.

Choosing the Right Therapist for You

Therapy isn’t about choosing the ‘best’ therapist but finding the right one for you. Online therapy makes it easier to access mental health support, but the connection you build with your therapist is what truly matters.

If you’re ready to start, try The Indigo Project’s Get Matched tool to find an online therapist who really gets you. Therapy should fit into your life, not the other way around.