The Indigo Project: Privacy Policy (‘Policy’)


Definitions

In this Policy, unless the context otherwise requires: 

  1. ‘Our Services’ means administrative services, including facilitating appointments between you and the Psychologists, providing general health-related information on our website, and coordinating workshops, events, and courses. 
  2. ‘personal information’ has the same meaning as defined in the Privacy Act, which includes the information set out below under the heading ‘The kinds of personal information that we collect’. 
  3. ‘Privacy Act’ means the Privacy Act 1988 (Cth).
  4. ‘Psychologist’ means the psychologist or healthcare practitioner that we put you in contact with. 
  5. ‘sensitive information’ has the same meaning as defined in the Privacy Act, which includes that information set out below under the heading ‘Consent to collection of sensitive information’. 
  6. ‘we’ ‘us’ ‘our’ means The Indigo Project Psychologists Pty Ltd ACN 607 748 363. 

About this Policy

This Policy sets out:

  1. the kinds of personal information that we collect and hold; 
  2. how we collect and hold personal information; 
  3. the purposes for which we collect, hold, use and disclose personal information; 
  4. how you may access personal information about you that is held by us and seek the correction of such information; 
  5. how you may complain about how we deal with your personal information and the process of such a complaint;
  6. when and how we disclose personal information to overseas recipients and the countries in which such recipients are likely to be located if it is practicable to specify those countries in the policy.

This Privacy Policy applies to our website, https://www.theindigoproject.com.au/ (the Site) which is operated by us, and to Our Services. 

By making an appointment with a Psychologist, and, or participating in an event, workshop, retreat, or course in which you disclose personal information, you consent to the terms of this Policy, and the collection and use of your personal information, in the manner outlined in this Policy. 

If you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy. When you withdraw your consent, we may not be able to provide you with Our Services, and the Psychologist who you make an appointment with may also not be able to provide you with their services.

The kinds of personal information that we collect

To provide Our Services to you, we may collect the following information including:

  1. your name
  2. your date of birth
  3. your contact details (e.g., address, email address, phone number)
  4. gender
  5. occupation
  6. payment card information 
  7. sensitive information (discussed further below)
  8. emergency contact details
  9. next of kin details
  10. information about your health care provider, including your membership number
  11. concession card details
  12. technical data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Our Services; 
  13. analytic data which we may collect directly or through third party analytics tools, to help us measure traffic and usage trends for Our Services and products (such as cookies, web beacons (clear GIFs, web bugs) and similar technologies). We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.These tools collect information sent by your browser or mobile device, including:• the pages you visit and other information that assists us in improving Our Services and products; 
    • the computer’s IP address and your browser type, information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our website; and 
    • telephone history data including the date and time of inbound and outbound calls and voicemail recordings for any communication between us and you, or the Psychologist. 

Consent to collection of sensitive information

In general, we attempt to limit the sensitive information we collect, such as medical records, however this may not always be possible due to the nature of Our Services, and the services provided by the Psychologists. 

The Psychologists we connect you with may use storage and record keeping software from providers that we engage. As such, some of Our Services, or the services offered through our website (i.e., facilitating psychology appointments) may be limited partly or in full if you do not provide your consent to collection, use, storage and disclosure of sensitive information, or withdraw your consent.

How we collect and hold personal information

We collect your personal information:

  • when you sign up for our newsletter
  • when you make an appointment with Psychologists, and, or purchase a workshop or course or event, over the phone, through our website, and, or via email
  • when you access our website

Purpose 

We collect your personal and sensitive information to provide Our Services.

Disclosure 

Your personal and or sensitive information may be disclosed:

  • to the Psychologist that you have selected for the purpose of arranging appointments and storing of your health data; 
  • by us or your Psychologist to other healthcare practitioners and organisations to assist in your assessment, treatment, and or care; 
  • upon the sale of our business, in which the access to your personal information may be granted to such to the purchaser;
  • upon any application for us to wind up or become insolvent, in which case access to your personal information may be given to an administrator or liquidator;
  • for seeking legal advice;
  • for auditing purposes;
  • if required by law; and, or 
  • if necessary to lessen or prevent a serious threat to life, health, or safety, to you or the public.

Your personal information (but not your sensitive information) may also be used or disclosed for the following reasons:

  • to send you email notifications or SMS messages relating to the appointments you have made using Our Services (if you consent to receive such notifications)
  • to send SMS or emails to you for marketing purposes (if you consent to receive such notifications) 
  • to our affiliates for business purposes

Please note, if you do not provide us with your personal information, such as your legal name, we may not be able to provide Our Services to you, or the Psychologist. 

Children’s privacy

We may provide Our Services to individuals who are under the age of 18. In that event, regarding decisions relating to privacy, we may make an assessment of that individual’s capacity to consent, or otherwise seek the consent of a parent or guardian. We assume individuals over the age 15 have capacity, unless in our reasonable assessment, or in the reasonable assessment of a Psychologist, the individual displays otherwise. 

Access and accuracy

We encourage you to contact us to keep your personal information up to date. You can access and/or correct personal information we hold about you at any time by contacting us via:

  • phone – 02 9212 5469
  • email – [email protected] 
  • post – PO Box 53, Dulwich Hill NSW 2203

We may require an identity check before granting you access to such information. We will respond to your request to access or correct for personal information within a reasonable time. 

If required by law or where the personal information may relate to existing or anticipated legal proceedings, we may deny your request for access to your personal information. We will respond to your request, setting out the reasons for our refusal in writing.

Storage and Security

We will store and protect your personal information as is appropriate to mitigate any misuse, loss, unauthorised access and modification or disclosure. Storage of personal information may be through online software systems we engage, hard copy, or a combination of both. We are not liable for any breach of security relating to your personal information. 

If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it when we are legally permitted to do so.

Data Breach Notification Scheme

If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach (NDB) Scheme. If we determine that a breach involving your personal information is likely to result in serious harm, we will notify you as soon as reasonably practicable. If you suspect that a data breach has occurred, please contact us immediately so that we may conduct the assessment as required under the NDB Scheme.

Third-parties

From time to time, our website may contain links to other third-party websites and, or direct you to use third party platforms, including payment gateways. Any access to, and use of, such third party websites and, or platforms is not governed by this Privacy Policy, but, instead, is governed by the privacy policies and terms and conditions of those third-party websites and, or platforms. We are not responsible for the information practices of such third-party websites or providers. 

Consent to International Transfer

To provide Our Services, we engage third party online software, from time to time, which require us to disclose personal information for use and disclosure (for example, payment processing). For any overseas recipients that we engage, we take reasonable steps to ensure the receiving entity adheres to the Privacy Act (or similar in that jurisdiction).

Changes to this Policy

We may change this Privacy Policy from time to time and where those changes materially impact, we will seek to give you notice in advance. This Privacy Policy is current as of April 2025. 

The terms of this policy are not contractual in nature. 

Questions or complaints

If you have any questions or complaints or wish to contact us regarding your privacy, you can contact us through one of the means below, in which a member of our team responsible for privacy queries will respond to you in a reasonable time frame:

  • email to [email protected]
  • telephone on 02 9212 5469
  • post to PO Box 53, Dulwich Hill NSW 2203

If you make a complaint to us and you are not satisfied with the way that we have handled your complaint, you are may contact the Office of the Australian Information Commissioner by calling 1300 363 992 or via https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us.

Interpretation 

In these Terms, unless the context otherwise requires: 

  1. the singular includes the plural and vice versa;
  2. a reference to an individual or person includes a corporation, partnership, joint venture, association, authority, trust, state or government and vice versa;  
  3. a reference in this document to any law, legislation or legislative provision includes any statutory modification, amendment or re-enactment, and any subordinate legislation or regulations issued under that legislation or legislative provision;
  4. headings are inserted for convenience only and do not affect the interpretation of this document;
  5. where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning; and 
  6. mentioning anything after ‘include’, ‘includes’ or ‘including’ does not limit what else might be included. 

You are entitled to withdraw your consent for any of the processes mentioned in this Policy. Please contact us through one of the means below: